Each punch must be a strike

Imagine being on a sailing ship in a storm. Or underwater and one of the scuba divers has a serious problem. Alternatively: Your department or even the whole company threatens to fall into economic slump. And now ask yourself:Do you have time for ineffective actions in such a situation?The question...

Podcast: Customer loyalty as THE top priority

Imagine that you would be on a sailing ship in a storm. Or underwater and a diver has a serious problem. Alternatively: Your department or even the whole company threatens to fall into economic slump. And now ask yourself: What is more important - employee loyalty or customer loyalty? Customer...